To reach the on call provider, call our main number at 972-443-5300 and leave a message which will trigger the phone system to page the provider. If you have a medical emergency, please call 911 or go directly to the nearest emergency room. If you are not sure if you should go to the emergency room or other urgent care facility, or if you can wait to be seen at TienaHealth, our providers can advise you. We can also give you general advice about treating symptoms.

Our commitment to you is to provide the highest quality of health care. We believe that providing treatment by prescribing without seeing the patient is neither responsible nor high quality health care. For example, your four year old child has a temperature of 104? and is pulling at his ear. You’ve been through this before and are sure that he has another ear infection. You want to get him started on antibiotics right away. While he may have an ear infection, as a responsible health care provider, we have to consider all of the possibilities, including those that are potentially life threatening. In our example, the possibilities would include meningitis. On the other hand, he might have an ear infection that does not need antibiotics. Prescribing antibiotics needlessly puts patients at risk of allergic reactions and bad side effects. It also contributes to the serious and increasing problem of antibiotic resistance. Our ability to make a correct diagnosis depends on the informati on we can only obtain by touching the patient. Please understand that our goal in not prescribing over the telephone is the patient’s well being and safety.

Our goal is to make sure that you never run out of your medication while ensuring that you receive the appropriate follow-up and monitoring. Please call your pharmacy, not the office, 3-4 days before you run out of medication. The following guidelines may help you to understand how often you should be seen when on various medications or for certain conditions.

And don’t forget your annual physical!

Please provide one week’s notice for a new triplicateprescription for controlled substances, such as Adderall and Ritalin.

Controlled substances cannot be refilled over the phone and require a follow-up visit. Substances are designated as controlled because they carry a higher risk of side effects and dependence. Examples of controlled substances are medications with codeine, Xanax (alprazolam), Klonopin (clonazepam), Ambien, and Sonata.