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What You Are Saying
When you come visit us at TienaHealth you may be asked to complete a patient satisfaction survey.
The results of our July survey revealed:
99% said the staff were friendly and courteous.
97% said it's easy to make an appointment
80% said they were seen on time for their appointment.
97% said they were treated courteously by our staff when they last telephoned our office.
97% thought our office was either nice, average or organized and efficient.
99% think our nurses are competent.
96% felt they were treated like a good friend or pleasantly by our office staff during their last visit.
98% felt we spend enough time with them.
97% felt our explanations clear and all of their questions were answered
satisfactorily.
91% said our staff return telephone calls in a timely fashion
98% felt TienaHealth meets their expectations.
98% would recommend us to a friend in need of medical services.
Some Compliments:
I am a patient of Michael Sullivan. I followed Michael to TienaHealth and have never been so pleased. Every member of your staff is friendly, knowledgeable, and helpful.
My work schedule is sometimes grueling. I am IT @ JPMorgan Private Bank - Crescent Court - Dallas. One of my favorite things is the ability to schedule office visits,
view my lab results, email my doctor for advice, request prescription refills ... all online! I live in Irving. Your staff has been very prompt in getting back to me
when I request a 'late appt' so I do not have to return downtown. I know everyone there is booked heavily but they have always been able to accommodate my needs.
Thank you for investing in this online communication between your office and your patients. I am working toward total care by TienaHealth ... except my dentist!
Best regards
You are so very fortunate to have such a caring doctor on your staff as Dr. David Slater. I thank him every time I have an appointment with him, but feel it is inadequate thanks for all he has done for me personally and emotionally.
In January of this year, I had a life altering experience with the death of my daughter at age 40 from aggressive bacterial pneumonia. I came to Tiena Health only because my grief counselor saw something I didn’t see and asked me to make sure I made an appointment with my doctor. Frankly I was so despondent I hadn’t a clue why I even made an appointment or why I was even going to your [office].
My doctor has been Dr. David Slater over the past year for general consultation and it was he who I saw that day. I wish I could tell you in words, just how deeply he has affected my life, brought me out of such despair when I was drowning in it. Dr. Slater has exhibited such compassion and caring for me through all my visits, helping me through the most difficult time in my life that I will ever experience. I am so thankful to Dr. Slater having been there for me each day that he is part of my life.
I've been seeing Dr. Slater as my primary physician for several years. With every illness I've ever had; he is a remarkable doctor. This has been echoed by family and friends that I have referred to him. He is always thorough, knowledgeable and compassionate. Honestly, I never felt like I had a family doctor until Dr. Slater.
Dr. Feehery is great; very helpful and compassionate
Dr. Cox—as professional and patient as any doc I’ve met
The nurses take their time and ask a lot of questions
I have been with Michael Sullivan, PA-C, for more than 20 years
Service areas you have identified and we are working to improve:
Phone system—hold times
Office visit wait times
Timely phone call returns
Lab services
If you would like to voice any compliments or concerns, please call us at 972.443.5300 - option 6. You can also email us at info@tienahealth.com
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